Scottish Tourist Guides take the Cruise Industry seriously

Congratulations are in order to the 12 STGA Tourist Guides for their proactive participation in the recent Cruise Guide Training course held in Stirling, Scotland on Friday 11th of March 2011.

The Training was delivered by the experienced Mary Kemp Clarke (WFTGA Lead Trainer & STGA Trainer) who commented that "all participants responded very positively to the whole day and the contents of the course". Guest Speaker Ann Wilkinson of Cruise Scotland also made an appearance with a stimulating presentation.

The time-table for the 1 day Cruise Guide Training course was as follows:

MODULE 1

0900            INTRODUCTION                           

                    CRUISE INDUSTRY OVERVIEW                   

        WHY PEOPLE CRUISE & CHOOSE A CRUISE               

1030            BREAK     

                    CRUISE PROFILES & PRODUCTS                                     

                    LIFE ONBOARD         

                    CRUISE PRIORITIES                     

                    PARTNERS OF THE VALUE CHAIN                                 

MODULE 2

        GUIDE CODE, DEFINITION & ATTRIBUTES

        CONSOLIDATION 

1230            LUNCH                                                                                                                                                 

1315            ANN WILKINSON – CRUISE SCOTLAND                                                                              

                    PLAN, DISPATCH TRENDS & TRANSLATIONS            

                    SHOPPING STOPS & TIPPING 

1500            BREAK                                                                                                          

                    TOP CRUISE COMPLAINTS & CHALLENGES               

        THE WIDER ROLE OF THE CRUISE GUIDE                    

                    MAKING SUGGESTIONS & GIVING OPTIONS

                    PROMOTIONAL LANGUAGE: POWER MESSAGES                      

                    CONSOLIDATION / DEBRIEF

1630            END     

Clearly Scottish Tourist Guides are taking the Cruise Industry seriously as the Tourist Guides of the Orkney Islands and the Shetland Isles already completed Cruise Guide Training with the Trainer Viola Lier. 

The last Cruise Guide Training took place in Tallin just prior to the WFTGA Conference in January 2011, whereby several Tourist Guides from all over the world participated in one of two sessions executed in English and in German by Lead Trainers Jenny Oulton, Peter Wagner and Viola Lier.

Cruise Guide Training is the creative work of Progress International in Cyprus (a leading Cruise Industry Training and Consultation Company) and is accredited by the WFTGA. It is the most recognized source of Cruise Industry Training for Tourist Guides the world over and considered to be a credible international standard.

For more details of Cruise Guide Training contact progress.international@gmail.com.